Shipping policy
At Razee Collection, we are committed to providing customers with clear and reliable information about order processing, shipping, and delivery.
This Shipping & Delivery Policy explains where we currently ship, how long orders generally take to process, estimated transit times, shipping costs, tracking information, and what to do if you experience a delivery issue.
Please review this policy before placing an order.
Where We Ship
Razee Collection currently ships eligible orders to addresses within the United States.
Shipping availability is determined by the delivery address entered during checkout.
At this time, we do not offer international shipping unless otherwise specifically stated during checkout.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding applicable U.S. public holidays.
Processing time refers to the period required to prepare your order before it is handed to the applicable shipping carrier.
Processing may include:
- Payment confirmation
- Order verification
- Product preparation
- Packaging
- Shipping-label preparation
- Handover to the applicable carrier
Customers will receive an order confirmation after successfully placing an order using the email address provided during checkout.
Order Cutoff Time
Our standard order cutoff time is:
5:00 PM Pacific Time (PT)
Orders placed after 5:00 PM PT may begin processing on the next applicable business day.
Orders placed on weekends or applicable U.S. public holidays will generally begin processing on the next business day.
Processing Time
Our standard processing timeframe is:
1–2 business days
Business days are generally Monday through Friday, excluding applicable U.S. public holidays.
Processing time is separate from shipping transit time.
For example, an order may require up to 2 business days to prepare before being handed to the shipping carrier.
Shipping Transit Time
After an order has been processed and dispatched, standard shipping generally takes approximately:
2-5 business days
Transit time begins after the order has been handed to the applicable shipping carrier.
Actual delivery times may vary depending on the destination, carrier operations, weather, public holidays, seasonal demand, transportation disruptions, and other circumstances outside our reasonable control.
Combining our standard processing and shipping estimates, customers should generally expect:
Processing: 1–2 business days
Shipping transit: 2–5 business days
Estimated total delivery: approximately 3–7 business days
The estimated total delivery time-frame begins from order processing and extends through expected delivery.
Delivery dates are estimates and are not guaranteed unless explicitly stated otherwise.
Free Standard Shipping
Razee Collection offers:
Free Standard Shipping on eligible orders within the United States.
There is currently no minimum purchase requirement for our standard free-shipping option.
If additional or expedited shipping options become available, any applicable cost and estimated delivery time-frame will be displayed during checkout before payment is completed.
Shipping Carriers
Razee Collection works with applicable shipping and logistics providers to deliver customer orders.
The carrier used for a particular order may depend on factors such as:
- Delivery destination
- Product
- Shipping method
- Carrier availability
- Fulfillment arrangements
Where tracking is available, the applicable carrier information will generally be provided with the shipment confirmation.
Order Tracking
Once your order has been dispatched, you will generally receive a shipping confirmation email containing your tracking number or tracking information where available.
Tracking information allows you to follow the progress of your shipment through the applicable carrier's tracking service.
Please allow reasonable time after receiving the shipping confirmation for the carrier's tracking system to update.
In some cases, tracking information may not become active immediately after a shipping label is created.
Delivery Delays
We make reasonable efforts to have orders processed and delivered within the estimated time-frames stated in this policy.
However, delivery may occasionally be affected by circumstances such as:
- Severe weather
- Carrier disruptions
- Transportation delays
- Public holidays
- High seasonal shipping volumes
- Unexpected operational disruptions
- Incorrect or incomplete shipping addresses
- Other circumstances outside our reasonable control
If a material delay affects your order, please contact our customer support team for assistance.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing your purchase, please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State
- ZIP code
- Contact information
Incorrect or incomplete information may cause delays or prevent successful delivery.
Address Changes
If you discover an error in your shipping address after placing an order, contact us as soon as possible at:
support@razeecollection.com or +1 (541) 655-9838
We will make reasonable efforts to assist if the order has not yet entered fulfillment or been dispatched.
However, we cannot guarantee that an address can be changed after processing has begun.
Once a package has been handed to the shipping carrier, changes may be unavailable or subject to the carrier's procedures.
Incorrect Addresses
Razee Collection cannot guarantee successful delivery when incorrect or incomplete shipping information is provided by the customer.
If an order is returned because of an incorrect or incomplete customer-provided address, please contact our customer support team so we can review the available options.
Any applicable reshipping arrangements will depend on the circumstances.
Lost Packages
If your tracking information indicates an unusual delay or you believe your package may have been lost during transit, please contact us.
Provide:
- Your full name
- Order number
- Shipping address
- Tracking information
We will review the available information and, where appropriate, work with the applicable shipping carrier to investigate the shipment.
Damaged Packages
If your order arrives with visible shipping damage, please contact Razee Collection as soon as reasonably possible.
When contacting us, please provide:
- Your order number
- Description of the damage
- Photographs of the product
- Photographs of the shipping packaging where relevant
Please retain the product and packaging while the issue is being reviewed.
Our customer support team will provide the appropriate next steps based on the circumstances.
Orders Marked Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Checking with other household members
- Checking with neighbours where appropriate
- Reviewing the carrier's tracking information
- Checking any building reception, mailroom, or designated delivery area
If you still cannot locate the shipment, contact our customer support team with your order number and tracking information.
Weekends and Public Holidays
Our standard processing time-frame is based on business days.
Business days are generally Monday through Friday, excluding applicable U.S. public holidays.
Weekends and public holidays generally do not count toward the stated 1–2 business-day processing period.
Carrier operations may also vary during weekends and holidays.
Shipping Policy Changes
Razee Collection may update this Shipping & Delivery Policy from time to time to reflect changes in shipping services, carrier availability, fulfillment operations, or other business requirements.
The current version of the policy will be published on our website.
Any material shipping terms applicable to an order should be presented before or during the purchasing process where appropriate.
Contact Information
Trade Name: Razee Collection
Website: razeecollection.com
Phone: +1 (541) 655-9838
Email: support@razeecollection.com
Address: 705 Paul Smith Rd, SW Unit 119 Boardman, Oregon 97818-9734, United States
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)
Response Time: We aim to respond within 1–2 business days.