Return & Refund Policy
At Razee Collection, we want our customers to shop with confidence. If you are not satisfied with your purchase or experience an issue with your order, we provide a clear process for requesting an eligible return, refund, or exchange.
Please review the following conditions before requesting a return.
14-Day Return Window
Customers may request an eligible return within 14 days of delivery.
The return period begins on the date the applicable shipping carrier records the order as delivered.
To qualify for a standard return, the item must generally:
- Be unworn and unused
- Be unwashed
- Remain in its original condition
- Include original tags where supplied
- Include original packaging where applicable
- Include accessories or components originally supplied with the product
- Be accompanied by a valid Razee Collection order number or other proof of purchase
Please take reasonable care of the product while deciding whether to keep it.
Items showing signs of use, wear, alteration, misuse, or customer-caused damage may not qualify for a standard return.
Reasons for Returns
Eligible return requests may include situations where:
- The product arrived damaged
- The product is defective
- You received an incorrect product
- The product materially differs from the applicable product description
- You changed your mind
- You would prefer another eligible product, color, or style where available
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Providing photographs of the product and packaging can help us investigate the issue more efficiently.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
If the product is incorrect, damaged, or defective:
Razee Collection will cover the applicable return shipping cost after the issue has been reviewed and confirmed.
Please contact us before shipping the product so that we can provide the appropriate instructions.
For change-of-mind or preference returns:
The customer is responsible for the applicable return shipping costs.
We recommend using a trackable shipping service for customer-arranged returns and retaining the tracking information until the return has been completed.
How to Request a Return
To begin a return request, contact:
support@razeecollection.com or +1 (541) 655-9838
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photographs where the item is damaged, defective, or incorrect
Our customer support team aims to respond to return inquiries within 1–2 business days during normal customer service hours.
After reviewing your request, we will provide the appropriate return instructions.
Please do not send a product back before receiving return instructions.
Return Address
The appropriate return address will be provided with your return instructions after your return request has been reviewed and authorized.
Please send merchandise only to the return address provided by Razee Collection for your return.
Do not automatically send returns to the business/contact address displayed elsewhere on our website unless our customer support team specifically instructs you to do so.
This helps ensure that returned merchandise reaches the appropriate location and can be properly identified and processed.
Preparing Your Return
After receiving return instructions, please securely package the eligible product.
Where applicable, include:
- The product
- Original tags
- Original packaging
- Included accessories
- Other components supplied with the product
Please follow the return instructions provided by our customer support team.
We recommend retaining proof of shipment and tracking information until your return has been completed.
Return Inspection
Once an eligible return reaches the designated return location, the product will be inspected.
We may review the:
- Condition of the product
- Original tags
- Packaging where applicable
- Included accessories
- Signs of wear or use
- Reason for return
- Associated order information
After inspection, we will notify you regarding the status of your return.
Refunds
If your return is approved after receipt and inspection, the applicable refund will be issued to the original payment method used for the purchase.
Based on the policy you've supplied here, Razee Collection would process approved refunds within 10 business days after the returned item has been received, inspected, and approved.
After Razee Collection issues the refund, your bank, card issuer, or payment provider may require additional time to process the transaction and display the funds in your account.
That additional processing time is controlled by the applicable financial institution rather than Razee Collection.
Late or Missing Refunds
If Razee Collection has confirmed that your refund was issued but you have not received the funds, please first allow your payment provider's normal processing time.
You may also contact your bank, card issuer, or payment provider to determine whether the refund is pending.
If you still need assistance after completing those steps, contact:
support@razeecollection.com or +1 (541) 655-9838
Please include your order number so our customer support team can review the applicable transaction.
Exchanges
If you would like a different eligible product, colour, or style, please contact our customer support team.
Exchange requests must generally be made within the same 14-day return period and are subject to product availability.
Depending on the circumstances, an exchange may be handled by returning the original product and placing a new order.
We cannot guarantee that a particular product, style, or colour will remain available while a return or exchange request is being processed.
Non-Returnable Items
We may be unable to accept standard returns for:
- Products that have been worn or used
- Products that have been washed
- Products altered after delivery
- Products damaged through misuse or improper care
- Gift cards
- Products missing required components or accessories
- Final-sale items where clearly identified as non-returnable before purchase and where permitted by applicable law
A product received damaged, defective, or incorrect will be handled according to the applicable provisions of this policy and applicable law.
Nothing in this policy is intended to remove consumer rights that cannot legally be excluded.
Order Issues
If you believe you received an incorrect product or your order arrived damaged or defective, contact us as soon as reasonably possible.
Please provide your order number and photographs showing the issue where appropriate.
Do not dispose of the product or packaging while the issue is being investigated unless instructed otherwise.
Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.
However, we cannot guarantee cancellation once processing or shipment has begun.
If an order has already shipped, you may need to wait for delivery and then request an eligible return according to this policy.
Contact Information
Trade Name: Razee Collection
Website: razeecollection.com
Phone: +1 (541) 655-9838
Email: support@razeecollection.com
Address: 705 Paul Smith Rd, SW Unit 119 Boardman, Oregon 97818-9734, United States
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)
Response Time: We aim to respond within 1–2 business days.