FAQ's

Welcome to the Razee Collection FAQ page. Here you can find answers to common questions about our store, ordering, payments, shipping, returns, and customer support.

What is Razee Collection?

Razee Collection is a U.S.-based online retailer offering fashion products to customers within the United States.

Our goal is to provide customers with a straightforward online shopping experience supported by clear product information, transparent policies, secure payment options, and accessible customer service.

Products available for purchase, including their current descriptions, specifications, prices, and availability, are displayed directly on our website.

Where is Razee Collection based?

Razee Collection's business address is:

705 Paul Smith Rd, SW Unit 119 Boardman, Oregon 97818-9734, United States

Where do you ship?

We currently ship to eligible addresses within the United States only.

International shipping is not currently offered unless otherwise specifically indicated during checkout.

How long does delivery take?

Our standard estimated delivery time-frame consists of:

Processing time: 1–2 business days
Shipping transit time: 2-5 business days
Estimated total delivery time: approximately 3-7 business days

Business days are generally Monday through Friday, excluding applicable U.S. public holidays.

Delivery estimates may be affected by carrier delays, weather, holidays, seasonal demand, or other circumstances outside our reasonable control.

For complete information, please review our Shipping & Delivery Policy.

Do you offer free shipping?

Yes. Razee Collection currently offers free standard shipping on eligible orders within the United States, with no minimum purchase requirement.

Any additional shipping options and applicable charges, if available, will be displayed during checkout.

How can I track my order?

After your order has been dispatched, you will generally receive a shipping confirmation email containing tracking information where available.

Please allow reasonable time for the carrier's tracking system to update after receiving your shipment confirmation.

If your order is outside the estimated delivery time-frame and you need assistance, contact:

support@razeecollection.com or  +1 (541) 655-9838

Which shipping carriers do you use?

Razee Collection works with applicable shipping and logistics providers based on factors such as the destination, product, fulfillment arrangements, and carrier availability.

Where available, information about the carrier handling your order will be included with your tracking details.

What payment methods do you accept?

Razee Collection offers multiple payment methods based on availability during checkout.

These may include:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Klarna
• Maestro
• Mastercard
• Shop Pay
• UnionPay
• Visa

Available payment methods may vary depending on your device, location, order, and payment provider.

The payment methods displayed during checkout represent the options currently available for your transaction.

What currency do you use?

Prices on the Razee Collection website are displayed in U.S. Dollars (USD $) unless otherwise clearly stated.

Any applicable taxes, discounts, or other charges will be displayed as appropriate during checkout before you complete your purchase.

Is my payment information secure?

We use secure technology and third-party payment providers to process customer payments.

Razee Collection does not store customers' full credit or debit card numbers on our own systems when payment information is handled directly by our payment providers.

Please review our Payment Policy for additional information.

What is your return period?

Eligible products may be returned within 14 days of delivery, subject to the requirements of our Return & Refund Policy.

Customers should contact us before returning merchandise so we can provide the appropriate return instructions.

What condition must a returned product be in?

For a standard return, eligible products generally must be:

• Unworn
• Unused
• Unwashed
• In their original condition
• Accompanied by original tags where supplied
• Accompanied by original packaging and accessories where applicable

Products showing signs of use, wear, alteration, misuse, or customer-caused damage may not qualify for a standard return.

Who pays for return shipping?

If an item is confirmed to be incorrect, damaged, or defective, Razee Collection will cover the applicable return shipping cost.

For eligible change-of-mind or preference returns, the customer is responsible for applicable return shipping costs.

Please contact us before returning a product.

Where do I send a return?

Do not automatically send returned merchandise to the business address displayed on our website.

After your return request has been reviewed and authorized, our customer support team will provide the appropriate return instructions and return address.

This ensures that your return reaches the appropriate location for processing.

How long does a refund take?

Once an eligible returned product has been received, inspected, and approved, Razee Collection processes the applicable refund to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to display the refund after it has been issued.

Do you offer exchanges?

Rather than promising a direct exchange, the clearest procedure is to have the customer return the eligible original item and place a new order for the preferred product.

This avoids availability issues and keeps your Return Policy and FAQ consistent.

What happens if I receive a damaged or incorrect product?

Please contact our customer support team as soon as reasonably possible.

Include:

• Your order number
• Description of the problem
• Photographs of the product where appropriate
• Photographs of the packaging where relevant

Our team will review the issue and provide the appropriate next steps.

Can I cancel or change my order?

Contact us as soon as possible if you need to cancel an order or correct order information.

We will make reasonable efforts to assist before the order enters fulfillment or is dispatched.

However, we cannot guarantee that changes or cancellations will be possible after processing has begun.

Do you have a physical store

Yes we have a Physical Store and Online Shop.

How can I contact Razee Collection?

Our customer support team can assist with questions about products, orders, payments, shipping, returns, and other store-related inquiries.

Trade Name: Razee Collection

Website: razeecollection.com

Phone: +1 (541) 655-9838

Email: support@razeecollection.com

Address: 705 Paul Smith Rd, SW Unit 119 Boardman, Oregon 97818-9734, United States

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)

Response Time: We aim to respond within 1–2 business days.